Welcome to the support center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
The support ticket system is for technical support for functions not operating correctly. This service is included in your support contract.
If your support ticket is not technical and you have no remaining training and you have already been trained on the specific issue being submitted or the information is available through the Help feature within your system, be advised that you may be charged on an hourly basis. We will assess this at the time of the ticket submission and contact you.
Visit our help system at http://help.gosoftware.ca or press HELP within you system, located on the upper right corner of your screen within the Global Office application.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
